Returns & Exchanges
At Doors, we stand behind the quality of our craftsmanship and want you to be completely satisfied with your purchase. If your door doesn't perfectly fit your space or style, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Log into your account and select your order to request a return authorization, or contact our support team with your order number.
Prepare for Pickup
Ensure the door is uninstalled and placed back in its original protective packaging to prevent any transit damage during the return journey.
Schedule Logistics
Our specialized freight partner will contact you within 3-5 business days to coordinate a convenient time for the curbside collection of your item.
Inspection and Refund
Once our warehouse team inspects the returned door for quality assurance, we will process your refund or ship your replacement within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing