Frequently Asked Questions
Everything you need to know about your door purchase.
How do I measure for a new door?
To ensure a perfect fit, measure the width and height of the door opening in three different places (top, middle, bottom) and use the smallest dimension. Don't forget to account for the door frame and threshold.
What is the typical lead time for shipping?
Standard in-stock doors typically ship within 5-7 business days. Custom orders or specialized finishes may take between 4 to 8 weeks depending on the complexity of the design.
Do you offer professional installation services?
Currently, we focus on providing high-quality doors directly to your home. We recommend hiring a licensed local contractor for installation to ensure your warranty remains valid.
What is your return policy for damaged items?
If your door arrives damaged, please document the damage with photos and contact our support team within 48 hours. We will arrange a replacement or full refund at no extra cost to you.
Are your exterior doors energy efficient?
Yes, our exterior doors are engineered with high-density foam cores and weather-stripping to meet or exceed energy efficiency standards, helping you reduce heating and cooling costs.
Can I customize the hardware and finish?
Absolutely. Most of our door models allow you to choose from various wood grains, paint colors, and hardware finishes like brushed nickel, oil-rubbed bronze, or matte black.